Become a Learning Organization

Process vs. Results Orientation: The Role of Metrics

Believing they can get any behavior they can measure, companies wishing to emulate Toyota’s system often ask me about its metrics. To their inevitable disappointment, they learn that Toyota is not par...

“Practical Problem Solving” in Seven Steps

At Toyota, a five-why analysis is often used as part of a seven-step process they call “practical problem solving.”  Before the five-why analysis can begin, “practical problem solving” requires y...