Base Your Management Decisions

Create a Constancy of Purpose and Place in History

When I think about Toyota and how it operates, I keep on coming back to quality guru W. Edwards Deming’s famous edict: “Constancy of purpose.” Constancy of purpose explains why, in any given year, if ...

Toyota’s Mission Statement and Guiding Principles

We get a flavor of what distinguishes Toyota from excerpts of its mission statement for its North American operations compared with that of Ford . Ford’s mission statement seems reasonable. The compan...

The NUMMI Story: Building Trust with Employees

In the early 1980s, Toyota formed a joint venture with GM. It was Toyota’s first overseas plant and they did not want to go it alone. They agreed to teach GM the principles of the Toyota Production Sy...

Doing the Right Thing for the Customer

I asked Jim Press how he learned the Toyota Way. He explained that the reason he joined the company was partly to move on from an environment at Ford where there was constant tension between doing bus...

A Mission Greater than Earning a Paycheck

Can a modern corporation thrive in a capitalistic world and be profitable while doing the right thing, even if it means that short-term profits are not always the first goal? I believe that Toyota’s b...