Build a Culture of Stopping to Fix Problems

Building in Quality Is a Principle, Not a Technology

A story I heard from a plant manager at Reiter Automotive (supplier of sound-dampening materials) helped put into perspective what it takes to build in quality. He ran a plant that makes sound-dampeni...

Building in Quality in a Services Environment

You can extend Toyota Way Principle 4: Build a culture of stopping to fix problems, to get quality right the first time to the office environment. Of course you are not going to hang andon lights over...

Keep Quality Control Simple and Involve Team Members

If American and European companies got anything from the invasion of Japanese products to the U.S. market in the 1980s, it was quality fever. The level of quality consciousness in Japanese companies m...