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Build a Culture of Stopping to Fix Problems

Creating a Learning Organization Is a Long-Term Journey

Anyone who has participated in creating a learning organization knows that it is a major undertaking. It has taken Toyota well over a decade to build an organization in North America that bears even a resemblance to the learning enterprise […]

Building in Quality Is a Principle, Not a Technology

A story I heard from a plant manager at Reiter Automotive (supplier of sound-dampening materials) helped put into perspective what it takes to build in quality. He ran a plant that makes sound-dampening materials in Chicago and supplied them to […]

Building in Quality in a Services Environment

You can extend Toyota Way Principle 4: Build a culture of stopping to fix problems, to get quality right the first time to the office environment. Of course you are not going to hang andon lights over everyone’s desk so […]

Keep Quality Control Simple and Involve Team Members

If American and European companies got anything from the invasion of Japanese products to the U.S. market in the 1980s, it was quality fever. The level of quality consciousness in Japanese companies made our heads spin. They were crafting fine […]

Using Countermeasures and Error-Proofing to Fix Problems

This point has been made earlier in the article, but it bears repeating: the closer you are to one-piece flow, the quicker quality problems will surface to be addressed. This hit home for me personally in a unique opportunity I […]

The Principle-Stopping the Process to Build in Quality (Jidoka)

Jidoka, the second pillar of TPS, traces back to Sakichi Toyoda and his long string of inventions that revolutionized the automatic loom. Among his inventions was a device that detected when a thread broke and, when it did, it would […]