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Standardized Tasks Are the Foundation

Standardization as an Enabler

The critical task when implementing standardization is to find that balance between providing employees with rigid procedures to follow and providing the freedom to innovate and be creative to meet challenging targets consistently for cost, quality, and delivery. The key […]

Standardizing Work for a New Product Launch

The Toyota Way of handling the chaos of getting an army of people involved in creating and launching a new vehicle is to standardize the work in a balanced way that doesn’t give complete control to any group of employees. […]

Coercive vs. Enabling Bureaucracies-Employee Empowerment

Under Taylor’s (1947) scientific management, workers were viewed as machines who needed to be made as efficient as possible through the manipulations of industrial engineers and autocratic managers. The process consisted of the following: Scientifically determining the one best way […]