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Develop Exceptional People

People Drive Continuous Improvement

Toyota invests in people and in return it gets committed associates who show up to work every day and on time and are continually improving their operations. On one of my visits, I found that in the past year at […]

External Motivation Theories

Taylor’s Scientific Management. Taylorism is the ultimate in external motivation. People come to work to make money—end of story. You motivate workers by giving them clear standards, teaching them the most efficient way to reach the standard, and then giving […]

Internal Motivation Theories

Maslow’s Hierarchy of Needs. Abraham Maslow’s need hierarchy looks at motivating people as equivalent to satisfying their internal needs. Your highest level of motivation will be to do the things that better you as a person—called “self-actualization.” But there are […]

Work Groups Are the Focal Point for Solving Problems

In a conventional automotive plant, white-collar or skilled-trade staff is responsible for problem solving, quality assurance, equipment maintenance, and productivity. By contrast, shop floor work groups are the focal point for problem solving in the Toyota Production System . Source: […]

Developing Teams at Toyota: Not a One-Minute Proposition

One surprise I had when I was visiting the Hebron operation was the frequent reference to “situational leadership” that they had learned from Ken Blanchard, famed author of The One-Minute Manager. This was only one of a number of leadership […]

Form vs. Function of Teams

General Motors has had a unique opportunity through its joint venture with Toyota at the NUMMI plant to learn the Toyota Production System firsthand. In recent years, they have been doing quite well in applying TPS. But that was not […]