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Grow Leaders Who Thoroughly Understand the Work

The Common Themes of Leadership at Toyota

Toyota leaders have a distinctive approach and philosophy that fits the Toyota Way. The two-dimensional leadership matrix helps depict what distinguishes leadership at Toyota from leadership at other companies. On the one hand, leaders can either rule by top-down directives […]

First Lesson of Management-Putting Customers First

Shotaro Kamiya was to Toyota Motor Sales what Ohno was to the Toyota Production System. His leadership defined the sales philosophy of Toyota. Like most Toyota leaders, Kamiya could be described as a self-made man. Unlike most Toyota employees today, […]

First American President of Toyota Motor Manufacturing

Given that the Toyota Way is to make decisions slowly, thoroughly considering alternatives (see Make Decisions Slowly by Consensus,Thoroughly Considering All Options; Implement Rapidly (Nemawashi) on nemawashi), it was not surprising that Toyota took a very long time to establish […]

The Principle-Growing Your Leaders Rather than Purchasing Them

Even when Toyota promoted someone from an unusual part of the company to save it from impending doom, there has never been a sudden change of direction. Perhaps this is the concept of eliminating muri (unevenness) at work at the […]