Transform Technical and Service Organizations

It’s All About Supporting the Core Value Stream

I have illustrated throughout the article applications to service operations. Some of the specific, detailed tools of TPS may be harder to apply. It would not make sense, for example, for a lawyer to ...

Visual Control of Engineering at Genie Industries

A central issue for many service processes is controlling the process. Some successful kaizen workshops have focused on creating the system of tracking and controlling the process using visual control...

Phase Two: The Kaizen Workshop

The session begins with a review of the scope of the process to be improved and a review of the objectives with the team. Some training is provided on basic lean concepts, particularly the concept of ...

Phase One: Preparation for the Workshop

There are five essential pre-workshop things to do to facilitate the flow of the workshop and effectively use participants’ time. Clearly define the scope. Determine the start point or trigger that be...